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General Terms and Conditions of Sale


The general conditions of sale detailed below (hereinafter referred to as the "General Conditions"), govern the contractual relations between any user of the lacartedesvins-svp.com website (hereinafter referred to as a "User" or "You") and the company SARL CES GENS-LA with a capital of 1000 EUROS, whose head office is located at 66 avenue Jean Monnet 33700 Mérignac - FRANCE number 811 139 864 (hereinafter referred to as "lacartedesvins-svp.com").

The present conditions apply to all sales made on the internet site lacartedesvins-svp.com. They are valid as of May 5, 2015 and apply to all sales made on this website.

These general terms and conditions of sale are the only ones applicable and replace all other conditions, except for prior, express and written derogation. lacartedesvins-svp.com may be required to modify some of the provisions of its general terms and conditions from time to time, so it is necessary that these be reread before each visit to the lacartedesvins-svp.com site (hereinafter referred to as the "Site"). These modifications are opposable as of their online publication (the online date appearing at the end of the present conditions) and cannot be applied to contracts concluded previously. Each purchase on the Site is governed by the general terms and conditions applicable on the date of the order. By validating your order, you accept without reservation the General Conditions after having read them. By accessing the Site, you agree to respect these conditions.


To use the Site, You must be legally capable of contracting and using this Site in accordance with these General Conditions. You guarantee the truthfulness and accuracy of the information provided by you on this Site.

1) Essential characteristics of the products

The prices are indicated including all taxes, excluding shipping costs.

Only payments in euros are accepted.

In case of delivery to a country other than France, you are the importer of the product(s) concerned. For all products shipped outside the European Union, customs duties or other local taxes or import duties or state taxes may be payable.

These rights and sums do not fall under the jurisdiction of Lacartedesvins-svp.com. They will be at your charge and are your entire responsibility both in terms of declarations and payments to the authorities and competent bodies in your country. We advise you to inquire about these aspects with your local authorities.

Lacartedesvins-svp.com reserves the right to modify its prices at any time. The products will be invoiced on the basis of the prices in force at the time of the registration of the orders, subject to availability.

The products remain the property of LesRaffineurs.com until full payment of the price indicated.

2) Placing an order

To place an order, you must at least go through the following steps:

  • Basket" screen: you can delete an item or modify the quantities ordered.
  • Screen of choice of mode of delivery. On this screen a link is proposed to you to modify the articles of your order.
  • Summary screen and choice of payment. This screen allows you to choose your payment method and check the different elements of your order (items, quantity, delivery method, total price). You must make sure that all these elements are in accordance with your request. Thanks to the links on this screen, you have the possibility to modify your order.
  • You must then accept the present general conditions of sale and use of the Site to proceed to the payment stage. The conditions are available for reading and printing from the link entitled "general conditions of sale". Their acceptance is done by checking the box affixed to the link to these conditions. The general terms and conditions of sale and use of the Site must be accepted with each order.
  • You pay for your order by the chosen method of payment
  • The contract is concluded upon confirmation of payment by the bank.
  • The Site sends you a confirmation of your order by e-mail within a few minutes.

3) Means of payment

Several payment methods are offered to you to pay for your order on the Site:

  • Credit card, virtual credit card, Visa, Mastercard.
  • Paypal

4) Security of payments

For payments by credit card, the transaction is made by the Stripe solution.

The User's banking data is encrypted (SSL technology, Secure Socket Layer). They do not circulate unencrypted on the Internet and cannot be intercepted.

Your banking data (card number, expiration date....) are not communicated to Lacartedesvins-svp.com.

5) Proof

The data recorded by the Website constitute the proof of all transactions between the Website and its customers.

The data recorded by the Stripe payment system constitutes the proof of the financial transactions.

6) Delivery

Processing of orders

Unless otherwise indicated on the Site, orders placed before 06:00 a.m. (Paris time, GMT+1), from Sunday to Monday, excluding public holidays, are shipped the next day. In other cases, orders are shipped the evening of the next business day.

All the products ordered are sent in a single order.

Delivery address

Lacartedesvins-svp.com delivers in France and in Europe, and in other countries on request

The delivery will be made to the delivery address that you will have validated at the time of the order as being the "delivery address", this address may be different from the "billing address".

Changing the delivery address after the order has been placed is often not possible for logistical reasons. However, you can contact us if you wish to change your delivery address and we will study the possibilities according to your order.

Delivery methods and times

The possible delivery methods depend on the quantity, the size of the ordered article(s) and the country of delivery. If your order includes items of different sizes, the size of the largest item is taken into account. LesRaffineurs.com reserves the right to choose the carrier.

The delivery date depends on the state of the stock, the date of dispatch of the order and the delivery time required by the delivery method.

The delivery of the articles "in stock" will be carried out within the indicative times mentioned in the page Delivery and returns, and at the latest in the 15 days following the order, except case of absolute necessity.

The delivery of the articles "in restocking" will be carried out within the indicative times mentioned and at the latest within 15 days following the delivery date indicated, except in case of force majeure.

The respect of the delivery times depends on the carrier. Consequently, no claim for compensation of any kind can be made by the customer.

Shipping costs

Shipping costs vary according to the country and the delivery method as well as the number and size of the products ordered. Details of shipping costs are available by following this link.

Receipt of delivery

Upon receipt of your order, it is your responsibility to open the package for the condition of the products. If you do not personally receive the package, ask the person in charge of receiving the package to do this verification. In case of problem, please give your package to the delivery person (La Poste or private carrier) and mention the problem you encountered and contact our customer service on the same day.

In the case of a delivery by a private carrier, the carrier is not obliged to deliver inside your home and can hand over the package at the entrance of your building or house.

The reception of the transported objects extinguishes any action against the carrier for damage or partial loss if, within three days, not including public holidays, following that of this reception, the recipient has not notified the carrier, by extrajudicial act or by registered letter, of his reasoned protest. (art L 133.3 of the Commercial Code).

7) Right of withdrawal

In accordance with Article L121-20 of the Consumer Code, you have a right of withdrawal to return the product that does not suit you. The use of the right of withdrawal must be reported in advance by mail to the following address charlie@cartesdesvins.shop.

The right of withdrawal is exercised without penalty. In case of use of this right by the User, the Product must be returned to Lacartedesvins-svp.com within 30 (thirty) days (starting from the day of receipt of the Products) or 60 (sixty) days for any order placed between November 01, 2019 and December 31, 2019. Beyond this period of 30 (thirty) days - or 60 (sixty) days for any order placed between 01 November 2019 and 31 December 2019, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unused, unworn. To make a return, the customer must follow the procedure indicated by mail by our customer service.

No sending in against refunding will be accepted, whatever the reason. Items returned without their original packaging or incomplete, damaged or soiled by the customer will not be accepted.

The reimbursement will be made provided that Lacartedesvins-svp.com has been able to recover the Products initially delivered. Lacartedesvins-svp.com will reimburse the price of the returned items, the shipping costs, as well as the return costs incurred (for any order in metropolitan France) within 15 days following the reception of the order by Lacartedesvins-svp.com, by crediting the bank account that was used for the payment, by bank check or gift certificate, according to the method of payment used at the time of the order. The reimbursement of an order paid with a gift card or a credit note will be automatically reimbursed as a credit note.

The return of the Products is at the expense of the User if the place of delivery is outside metropolitan France and is done at his/her own risk. The return of Products is free if the place of delivery is in Metropolitan France.

8) Right of return

In the event that the products received do not conform to the order, you have the right to return them. In this case, please contact our customer service who will give you the address and terms of return.

Lacartedesvins-svp.com will exchange the damaged item, while stocks last. In case an item is no longer available, Lacartedesvins-svp.com will offer you another item of an equivalent value.

In the case of the exercise of the right of return, the costs of return and new shipment are at the expense of Lacartedesvins-svp.com.

9) Customer service and complaints

For any information or question, you can contact our customer service by email at charlie@cartesdesvins.shop or by phone (from France) at02 61 45 32 72

We will be very happy to give you all the information you need about our products and your order.


In application of article 1148 of the French Civil Code, Lacartedesvins-svp.com will not be responsible or considered as having committed a fault in the processing of your file, if any delay or non-performance results from a case of force majeure.


The nominative information and personal data collected about you are subject to computer processing and are used for the purpose of managing your order, commercial relations, commercial prospecting, establishing statistics and improving our services. They may be transmitted to our service providers in charge of the execution of orders (processing, creation of invoices, routing, payment), to establish statistics, to participate in the improvement of our services or to commercial partners for commercial solicitation purposes.

The history of transactions will be kept for a period in accordance with the legal period of conservation of personal data. This information and data is kept for security purposes in order to comply with legal and regulatory obligations. In accordance with the modified law "informatique et libertés" of January 6, 1978, you have a right of access, opposition, deletion and rectification of the information concerning you, which you can exercise by contacting the customer service via the contact form. If you have consented when ordering on the site https://www.lacartedesvins-svp.com you may receive, by e-mail, our commercial offers for products and services similar to those you have ordered.


The company Lacartedesvins-svp.com makes every effort to ensure, to the best of its ability, the accuracy and the updating of the information published on this website, the content of which it reserves the right to correct, at any time and without prior notice. However, the company Lacartedesvins-svp.com cannot guarantee the accuracy, precision or completeness of the information made available on this site.

Consequently, the company Lacartedesvins-svp.com declines all responsibility for any interruption of the site, any occurrence of bugs, any inaccuracy or omission concerning the information available on the site, any damage resulting from a fraudulent intrusion by a third party having led to a modification of the information made available on the site.

This site may contain links to other sites. Lacartedesvins-svp.com cannot be held responsible for problems of access or content of these sites.

Lacartedesvins-svp.com will not be responsible for any damage resulting from the use or the impossibility of using the Site.

Lacartedesvins-svp.com will not be responsible for any malfunction attributable to software, whether or not incorporated in the Website or provided with it.

Lacartedesvins-svp.com undertakes to respect all the legal guarantees that You may avail yourself of. The Products presented on our website are in accordance with the French law, we cannot be held responsible for the violation of the legislation of the country where the work is delivered. Therefore, we invite You to take note of the law in force in the country of delivery.


The content of the website Lacartedesvins-svp.com is protected by copyright and remains the property of SARL CES GENS LA. Any total or partial reproduction of the content is strictly forbidden.


The present conditions are governed by French law. They are available in the language in which the Site is consulted, cf art. II. In the event of a dispute arising from the present contractual relationship, the User and Lacartedesvins-svp.com agree to seek an amicable solution before any legal action. In case of dispute, only the French courts will be competent.